Our Business Intelligence Agent

While we're sure that most of those reading this will be well-aware that Artificial intelligence is revolutionising human productivity, with tools like OpenAI's ChatGPT and Google's Gemini excelling at tasks ranging from copy-writing to software development. However, not all will realise that these general-purpose models are limited by their training data, rendering them almost-useless at handling specific, domain-focused tasks. So one might wonder, what if we could harness this same immense power, but tailored precisely to your personal and business needs? At Tevyans, we’ve done just that-creating our own conversational AI tool that combines the sophistication of GPT4o, but with bespoke functionality to meet our unique requirements, all of which was remarkably cheap, and fast to build.

The Call for Custom-Built AI

In July '24, on stage at SIGGRAPH Denver, Colorado, Mark Zuckerberg (Founder and CEO of Meta) expressed "Whether that's all the many, many millions of creators that are on the platform, or the hundreds of millions of small businesses, we eventually want to just be able to pull in all your content, very quickly stand up a business agent, and be able to interact with your customers and do sales and customer support.", a vision that one day sees intelligent agents deployed across every business and institute operating upon each of their own knowledge base, or training data.

As we've highlighted, the mass-market AI that most of us use from day-to-day are great for answering broad questions like “Why is the sky blue?” but falter when addressing nuanced, personal or business-specific queries. For example, ChatGPT can’t tell you which of Tevyans' articles feature Cornish Airbnb review data, or automatically send emails to potential leads interested in our services. That's exactly why we have built our own, the Tevyans’ custom-built AI agent that can handle domain-specific tasks such as retrieving rather niche company information, guiding website visitors, and automating potential lead generation processes, all while maintaining some conversational sophistication.

How It Works: Technical Highlights

TevyansAI is intentionally simple, with guardrails ensuring that it only provides answers related to our business and our website. Its core functionalities are basic by design, yet it serves as a powerful demonstration of what custom AI can achieve. From this foundation, the possibilities are quite vast, we can develop AI solutions tailored for diverse use cases, completing tasks of much greater complexity.

Our custom-built AI integrates smoothly with our existing tech-stack and website to off three key functionalities:

1.Intelligent Navigation: Direct website visitors to relevant pages and services, and provide information in response to customer queries.

2.Automated Lead Capture: Collect contact details and send automated emails to those interested in our services, providing that first point of contact.

3.Centralise Insights: Log all inquiries (answered and unanswered) into Google worksheets alike the lead capture CRM to keep us informed on user interests and needs, as well as any questions they may have that are currently left unanswered - so we always know what to include and what to update on our website!

Figure 1: Our in-house lead capture CRM & inquries worksheet automated by TevyansAI 🤖

Why this Matters

By building our own custom-built AI shows that solutions such as these aren't reserved only for tech giants, they're achievable for businesses of any size or domain. Whether it’s guiding website visitors, capturing potential leads, generating content or automating routine tasks and team training, AI-driven solutions can provide immense value at a surprisingly low cost.

When we say a business of any size or domain, we mean it. A business doesn't necessarily need a website to host such technology. AI-Agents can be deployed across apps such as Microsoft Teams, Slack and WhatsApp, replying to customers via text message. It's also possible to host and deploy such tools to their own domain/link still containing a its own custom knowledge base and training data.

Interested in building something similar for your business? Get in touch with us and start your AI journey! Alternatively, you can interact with our TevyansAI bot to further explore some of our services before handing over any contact details for us to reach out to.